French Speaking Partner Relationship Manager
French-speaking Partner Relationship Manager
Our partner is a global leader life science company in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. They help people everywhere live longer, healthier lives.
What we offer:
- Hybrid working model (3 days onsite and 2 days home office/week.
- Cafeteria
- Life and accident insurance,
- Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
- 100% commuting allowance for non-Budapest residents
- Annual bonus
- Annual salary review
- Marriage and childbirth allowance
- School start allowance
- Employee Referral Program with remarkable referral bonus
- All You Can Move contract possibility
What will you do:
- Manage end-to-end customer service processes, ensuring high standards in key transactions such as order entry, order follow-up, stock information, backorder reports, invoicing, claim & return handling, and crediting.
- Handle customer calls and complaints efficiently and professionally, adhering to the service level agreement.
- Ensure accurate and high-quality case and call logging, providing regular updates until a successful resolution is achieved.
- Maintain close communication and collaboration with cross-functional departments, such as Sales, Finance, and other internal stakeholders, to solve problems effectively.
Requirements:
- Advanced, business-level language proficiency in French and English
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent telephone manner
- Excellent organization skills
Location: Budapest VIII. District
Please apply with your English language resume!
