Do you want to continue your management career at one of Hungary’s leading telecom operators that creates a true balance for its customers through technology? If you do, then we are looking for you. Take the first step, bring your inspiring ideas and be the leader of our cohesive team.
Be curious and responsible, work passionately and be open to development. Let’s reach our goals together, because at Yettel you can inspire true change while being yourself. Who are we? More than 1,800 colleagues working at nearly 100 locations across the country forming one big team and enjoying an unlimited experience. We have a lime heart and Yettel enables us to make our dreams come true.
Join Yettel Hungary as
Head of Customer Experience & Insight Office,
make a difference in the world and be yourself.
We are looking for a #PeopleFirst leader who can fill our corporate strategy with life while also inspiring their own team.
As the new leader of the function / team, you will have the following responsibilities:
- Make customers’ experience at Yettel a differentiating competitive advantage. Understand and improve Yettel’s operation to create positive, memorable, and satisfying experiences for our customers:
- Conduct research and data analysis to gain a deep understanding of customers' preferences, expectations. Monitoring customer feedbacks, identify trends, issues, and areas for improvement, and take necessary actions to address them, ensuring that it is integrated into the company's decision-making processes,
- Developing and implement customer-centric strategies to align the company's processes, services with the needs and desires of the customers. Set the company CX roadmap, insists on the strategy implementation even on rainy days,
- Design customer journeys: map out the end-to-end customer journey, identifying touchpoints and opportunities for improvement,
- Promote customer-centric culture throughout the organization,
- Measure customer experience metrics: define and track KPIs related to customer satisfaction. Use these metrics to assess the effectiveness of customer experience initiatives and drive continuous improvement, both on local and regional level.
- Stay updated on industry best practices, and customer experience trends.
You are the ideal candidate for our team if you have / are:
- NEVER GIVE UP attitude
- 5+ years hands on experience in servicing sector, multinational environment. Telecommunication sector experience is an advantage
- 2+ years leadership experience
- Cool head, Warm heart
- Strong analytical skills with the ability to interpret conclusions as actionable recommendations
- Promotes a ‘teamwork approach’ and works collaboratively with other units
- Good interpersonal and communication skills (verbal and written) both in English and in Hungarian
- Quick learner, organized, multi-tasking personality
Discover the opportunities offered by Yettel.
#FlexibleWorking: Ensuring flexible work arrangements, we all work from home on Fridays. On Tuesdays, Wednesdays, and Thursdays, we work in the close-to-nature and innovative Yettel House, and during the summer, in our Garden Office. On Mondays, depending on your projects or tasks, we have the option to work either from Yettel House or from home.
#Well-being: We provide collective life and health insurance, paternity leave, as well as dietician and personal trainer services to our colleagues. Our office gym and saunas are open for our colleagues on three days a week.
#LifelongLearning: Learning and personal growth are key priorities for us. Our annual Learning Day event aims to inspire colleagues and facilitate their development. Our 40-hour challenge encourages colleagues to spend at least this amount of time every year acquiring new skills.
#YettelHQ: Our HQ in Törökbálint is one of Hungary’s most state-of-the-art office buildings featuring a panorama terrace, an outdoor sports field and an alternative garden office.
Are you interested?
Please submit your application and we’ll contact you soon. For more information about the application process please visit our career page. Until then, please follow us for the best Yettel moments on Instagram and LinkedIn.
