German & English Speaking Client Relationship Specialist
German & English Speaking Client Relationship Specialist
Our partner is one of the largest banks in the world, so they work with globally renowned companies. This Cash Management Analyst function and job is designed to give the bank's partners the comfort and peace of mind to use the bank's services and have someone to turn to if they have questions.
What we offer:
- Competitive salary
- Flexible home office opportunity (50% after the 3 months long probation period)
- Cafeteria
- Utility Allowance
- Private Healthcare insurace
- Life and accident insurance
- Extra holidays
- Flexible, family-friendly workplace
- Opportunity to work at a prestigous multinational company
- Market leading trainings, workshops, external trainings, language trainings
What will you do:
- Provide corporate clients with a front line entry point for support in their daily banking services needs
- Be responsible/accountable for the overall Cash Management relationship of the client portfolio by proactively proposing solutions and anticipating client needs
- Ensure day-to-day operational efficiency by maintaining and improving effective client queries management
- Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
- Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders
- Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
- Contribute to Cash Management Servicing transformation and support the successful implementation of the target model
- Ensure Basic technical support to clients regarding e-banking tools & Cash management products
- Promote “Selfcare” habits to client, as part of the digitalization initiatives
Join if you have:
- Client Management / Customer Service experience
- Advanced level German - oral and written
- Intermediate level English – oral and written
- Client focused mentality
- Analytical ability
- MS Office (Excel) knowledge
Please apply with your English language CV in this website or by directly sending it to [email protected] !
