Do you want to work at one of Hungary’s leading telecom operators that creates a true balance for its customers through technology? If you do, then we are looking for you. Take the first step, bring your inspiring ideas and join our supportive and professional [IT] team.
Be curious and responsible, work passionately and be open to development. Let’s reach our goals together, because at Yettel you can inspire true change while being yourself. Who are we? More than 1,800 colleagues working at nearly 100 locations across the country forming one big team and enjoying an unlimited experience. We have a lime heart and Yettel enables us to make our dreams come true.
Join Yettel Hungary as
Junior TV Specialist and Service Manager,
be yourself and make a difference in the world.
You will have the following responsibilities:
- Acquire overarching knowledge about the ecosystem behind Yettel TV service such as the TV Platform, Clients, Streaming and network domains
- Participate in planning and execution of TV platform related feature developments
- Establish a sustainable testing workflow for each new release of Client applications
- Support content management with daily operational activities.
- Support Set Top Box selection/lifecycle management.
- Participate in problem management and root cause analysis.
- Control daily activities of IT services delivered by CETIN Hungary or 3rd party vendors.
- Monitor, report, analyse and escalate on service alignment (including service levels) with agreed SOWs.
- Ensure that our external service providers meet and exceed specific service metrics, take care of contractual obligations, drive support vendors’ reviews.
- Follow governance framework co-host expert level governance meetings with CETIN or 3rd party vendors.
- Take care of daily operational level relationship with CETIN stakeholders
- Participate in continuous improvement process including IT service quality measurement and delivering improvement activities.
- Ensure operational audit requirements, owns operational controls, and participate companywide audits.
You are the ideal candidate for our team if you have/are:
- Bachelor's degree in computer science, information systems, business administration or other related field (or equivalent work experience).
- Familiar with IPTV, OTT, NPVR, CUTV, STB, Multicast, DRM, EPG, HLS, DASH, Widevine, Plaready, Fairplay, OTA, ACS, TR-069, CMS, TVOD/SVOD
- Basic understanding of mobile (4G/LTE, 5G) and fixed access networks, L2/L3 network and device management protocols such as IPv4/IPv6, TCP/IP, UDP, RTSP, CWMP, TR-069, SNMP
- Familiar with the Android TV Operator Tier program, Smart TV platforms and market trends
- Experience managing external service providers in a complex multinational company group environment.
- Working ITIL knowledge and practice. Service Management experience with at least three of the following processes: incidents, problem, service request, change management, demand management, capacity management, SLA management.
- Highly analytical and structured thinker with the ability to transform it into service-oriented approach.
- Strong communication and reporting skills.
- Strong service delivery skills and relationship management skills.
- Ability to engage with internal and external stakeholders, gain their confidence and persuade them to cooperate with initiatives where it is required. Has a “consultant” mindset with the ability to drive the execution of strategies and influencing realization Motivated by influencing high level decisions.
- Excellent presentation skills
- MS Excel / PowerBI and data analytics skills
- Ability to work both independently and in team.
- Fluency in English both in oral and written.
Discover the opportunities offered by Yettel.
#FlexibleWorking: Ensuring flexible work arrangements, we all work from home on Fridays. On Tuesdays, Wednesdays, and Thursdays, we work in the close-to-nature and innovative Yettel House, and during the summer, in our Garden Office. On Mondays, depending on your projects or tasks, we have the option to work either from Yettel House or from home.
#Well-being: We provide collective life and health insurance, paternity leave, as well as dietician and personal trainer services to our colleagues. Our office gym and saunas are open for our colleagues on three days a week.
#LifelongLearning: Learning and personal growth are key priorities for us. Our annual Learning Day event aims to inspire colleagues and facilitate their development. Our 40-hour challenge encourages colleagues to spend at least this amount of time every year acquiring new skills. Find the course you are the most interested in, and we’ll do our best to support you.
#YettelHQ: Our HQ in Törökbálint is one of Hungary’s most state-of-the-art office buildings featuring a panorama terrace, an outdoor sports field and an alternative garden office. We are closer than you would think – especially in the morning when driving opposite the heavy traffic. 😊
Are you interested?
Please submit your application and we’ll contact you soon. For more information about the application process please visit our career page. Until then, please follow us for the best Yettel moments on Instagram and LinkedIn.
