Do you want to work at one of Hungary’s leading telecom operators that creates a true balance for its customers through technology? If you do, then we are looking for you. Take the first step, bring your inspiring ideas and join our supportive and creative team.
Be curious and responsible, work passionately and be open to development. Let’s reach our goals together, because at Yettel you can inspire true change while being yourself. Who are we? More than 1,800 colleagues working at nearly 100 locations across the country forming one big team and enjoying an unlimited experience. We have a lime heart and Yettel enables us to make our dreams come true.
Join Yettel Hungary as
Customer Experience and Transformation Director,
be yourself and make a difference in the world.
You will have the following responsibilities:
Customer Experience Management (CeX):
- Make customers’ experience at Yettel a differentiating competitive advantage
- Understand and improve Yettel’s operation to create positive, memorable, and satisfying experiences for our customers
- Conduct research, data analysis and rapid customer prototyping to gain a deep understanding of customers' preferences.
- Monitoring customer feedbacks, identify trends, issues, and areas for improvement, and take necessary actions to address them
- Challenge the organization on its customer experience gaps
- Actively drive CeX projects, even across multiple org units
- Promote Human Centric Design / Service Design throughout the organization
Strategy Execution Management:
- From the strategy / vision, develop OKRs and manage the strategy execution via quarterly business reviews (QBRs)
- Manage companywide projects and portfolio to prioritize high impact initiatives (in line with the company’s quarterly QBRs)
- Work with commercial, technical, and support functions to deliver the most customer impact in the shortest amount of time
- Ability to work in waterfall and agile delivery environments
Agile Transformation:
- Develop the company’s agile transformation vision / roadmap
- Support agile delivery (tribes/squads) via agile coaches, scrum masters and project management
You are the ideal candidate for our team if you have / are:
University degree (business, economics and/or technical), MBA or advanced degree an asset
10+ years of relevant experience in commercial planning, customer experience, customer insights, agile transformation or related roles (Telco and/or Digital business)
NEVER GIVE UP attitude
Quick learner, organized, multi-tasking personality
Customer orientation and service design / human centric design a key asset
Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions
Innovative, solution-oriented, proactive & self-driven
Proven track record in driving strategic initiatives and managing complex projects
Strong team leadership and management abilities, with the capacity to motivate and inspire others
Excellent communication and presentation skills, with the ability to influence and collaborate with stakeholders at all levels
Advanced English both in written and verbal and Hungarian is a must
Discover the opportunities offered by Yettel.
#FlexibleWorking: Ensuring flexible work arrangements, we all work from home on Fridays. On Tuesdays, Wednesdays, and Thursdays, we work in the close-to-nature and innovative Yettel House, and during the summer, in our Garden Office. On Mondays, depending on your projects or tasks, we have the option to work either from Yettel House or from home.
#Well-being: We provide collective life and health insurance, paternity leave, as well as dietician and personal trainer services to our colleagues. Our office gym and saunas are open for our colleagues on three days a week.
#Technology: We make sure that you get familiar with the latest telecommunications and digital industry trends. Of course, you will be provided with a company smartphone & unlimited internet, and your family and friends with discounted rate.
#LifelongLearning: Learning and personal growth are key priorities for us. Our annual Learning Day event aims to inspire colleagues and facilitate their development. Our 40-hour challenge encourages colleagues to spend at least this amount of time every year acquiring new skills.
#YettelHQ: Our HQ in Törökbálint is one of Hungary’s most state-of-the-art office buildings featuring a panorama terrace, an outdoor sports field and an alternative garden office.
Are you interested?
Please submit your application and we’ll contact you soon. For more information about the application process please visit our career page. Until then, please follow us for the best Yettel moments on Instagram and LinkedIn.
